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Frequently Asked Questions (FAQ)
DO YOU OFFER FREE SHIPPING?
Yes. Delivery is free across the United Kingdom with DPD, with no minimum spend. We email your tracking details after dispatch.
HOW LONG DOES DELIVERY TAKE?
Order processing usually takes 1 to 4 business days. Delivery times depend on the destination and the carrier. For more information, please see our shipping policy.
Can I return a product if I'm not satisfied with it?
You can return products within the timeframe set out in our returns policy, provided they have not been used and are in their original condition. Your statutory consumer rights remain unaffected.
Which size should I choose?
Choose Small (38 × 35 cm) for everyday essentials, or Large (43 × 40 cm) when you would like more room. Both sizes have a depth of 14 cm.
How do I care for my quilted bag?
Machine wash on a gentle cycle in cold water and leave to air dry. Do not bleach.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. All transactions are securely processed through Shopify's encrypted checkout.